We aim to provide a high standard of service.  But if you need to complain about any aspect of the service you receive in relation to the Policy, please contact the Customer Services Manager at the address below or by emailing moc.draugtekramnull@tnialpmoc.

We will acknowledge any complaint promptly.  We will respond fully to it as soon as possible, but if we cannot do so within 20 working days we will write to you to update you on progress.  If your complaint is about how the Policy was sold to you by anyone other than the Insurer, we will pass the complaint onto the complaints manager at that firm and tell you we have done so.

If we cannot settle your complaint within 8 weeks, or you are not happy with the way we suggest settling it, you may, if you are an eligible complainant in accordance with the rules of the FSA, refer it to the Financial Ombudsman Service at:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel:  0845 080 1800
Email:  ku.gro.namsdubmolaicnanifnull@ofni.tnialpmoc

We will if appropriate give you more information about how to do this.  Complaining to the Ombudsman will not affect your legal rights.  Please let us know if you would like a copy of our full complaints procedure or more detail on the Ombudsman service.