Please let us know if:

• you have changed address
• your bank account details have changed
• you have made an overpayment on your mortgage or have changed mortgage provider
• any of the details on your policy schedule are incorrect, or if you feel we have made some kind of mistake

Please note that your RateGuard policy features automatic claims, so:

• you don’t need to contact us if your interest rate has been changed by your current mortgage provider
• you don’t need to contact us if you have a claim

You can contact us,

• by phone on 0844 55 55 444
• by E-mail
• by
  Online Customer Service

  
  

Whichever way you choose to contact us, please state your policy reference. If you send an E-mail please make sure it comes from the e-mail address listed in your policy schedule.